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Out-of-Court Dispute Resolution Policy
 

Last Updated: January 20, 2025

This policy is effective as of January 20, 2025.

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At INDIRACING z.s. (operating as INDI CREW), we are committed to resolving disputes amicably and fairly. If a resolution cannot be achieved through our internal complaint process, customers have the option to seek out-of-court dispute resolution.

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1. Internal Resolution Process

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Before initiating out-of-court resolution, customers should:

  1. Submit their complaint via:

  2. Allow up to 30 calendar days for us to process and respond to the complaint.

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2. Czech Consumer Protection Authorities

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For unresolved disputes, customers may contact the following authorities:

2.1 Czech Trade Inspection Authority (Česká obchodní inspekce)

  • Role: Supervises consumer rights compliance and provides dispute resolution assistance.

  • Website: www.coi.cz

  • Email: adr@coi.cz

  • Phone: +420 296 366 360

2.2 Municipal Consumer Ombudsman

  • Local municipal offices in the Czech Republic offer support for consumer-related complaints.

  • Contact your nearest municipal authority for more information.

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3. EU Residents: Online Dispute Resolution (ODR) Platform

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EU residents can use the European Commission’s ODR Platform for cross-border disputes related to online purchases.

  • Website: ODR Platform

  • This platform facilitates electronic resolution of disputes between consumers and businesses.

  • Our contact email for ODR purposes: indi23crew@gmail.com

4. Conditions for Out-of-Court Resolution

  • Out-of-court resolution is available for disputes related to purchases or services provided by INDIRACING z.s.

  • Both parties must agree to participate in the process.

  • Outcomes may vary depending on the mediating authority and the nature of the dispute.

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5. Legal Framework

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This policy complies with the following laws and regulations:

  • Act No. 634/1992 Coll., on Consumer Protection (Czech Republic).

  • Directive 2013/11/EU on alternative dispute resolution for consumer disputes.

  • Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes.

6. Benefits of Out-of-Court Resolution

  • Faster and less costly than court proceedings.

  • Offers impartial mediation to ensure fair treatment.

  • Helps maintain positive relations between customers and businesses.

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7. Updates to the Policy

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This Out-of-Court Dispute Resolution Policy may be updated to reflect changes in the law or our practices. Updates will be published on our website and will take effect upon posting.

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8. Contact Information

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For inquiries or further assistance, you can contact us at:

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